By accessing or using the City Errand platform ("Platform"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you must not use the Platform. These Terms constitute a legally binding agreement between you and City Errand.
2.1 To use certain features of the Platform, you must create an account and provide accurate information.
2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3 You must notify City Errand immediately of any unauthorized use of your account or any other security breach.
3.1 You agree to use the Platform only for lawful purposes and in compliance with these Terms.
3.2 You must not:
3.2.1 Use the Platform to engage in any illegal activity;
3.2.2 Harass, abuse, or threaten other users;
3.2.3 Use the Platform to send spam or unsolicited communications;
3.2.4 Attempt to interfere with or disrupt the Platform;
3.2.5 Use the Platform to commit fraud or other financial crimes;
3.2.6 Violate any applicable laws or regulations.
4.1 All payments are processed through external secure payment system.
4.2 Service providers are responsible for setting their own rates, which must comply with our pricing guidelines.
4.3 Payment disputes must be resolved directly between the service provider and the user.
4.4 City Errand may charge service fees for transactions processed through the Platform.
5.1 In the event of a dispute between users and service providers:
5.1.1 Users are encouraged to resolve issues directly with each other;
5.1.2 City Errand may facilitate communication but is not responsible for resolving disputes;
5.1.3 Users may report serious issues to City Errand for review.
7.1 City Errand is not responsible for:
7.1.1 The quality or performance of services provided by service providers;
7.1.2 Disputes between users and service providers;
7.1.3 Any losses or damages resulting from the use of the Platform;
7.1.4 Any unauthorized access to or use of your account.
You are responsible for maintaining the confidentiality of your account and password. You agree not to misuse the platform or engage in activities that violate these terms.
City Errand provides a platform for users to request and complete errands and tasks. The platform connects users who need assistance with City Errand's licensed and trained riders who perform the errands on behalf of City Errand. All riders are vetted, licensed, and insured by City Errand.
4.1 All payments are processed through external secure payment system.
4.2 City Errand sets the pricing for all errand services, which includes the cost of the errand, applicable taxes, and a service fee.
4.3 Payment disputes must be resolved directly with City Errand.
4.4 All payments are made directly to City Errand, not to individual riders.
5.1 In the event of a dispute between users and City Errand riders:
5.1.1 Users should report any issues directly to City Errand;
5.1.2 City Errand will investigate and resolve all disputes;
5.1.3 City Errand's decision regarding dispute resolution is final;
All content on the City Errand platform, including but not limited to text, graphics, logos, and software, is the property of City Errand and is protected by copyright laws.
City Errand reserves the right to modify these Terms of Use at any time. Any changes will be posted on this page and will be effective immediately upon posting.
City Errand may terminate or suspend your access to the platform at any time, with or without cause, and without prior notice.
These Terms of Use shall be governed by and construed in accordance with the laws of the jurisdiction in which City Errand operates.
If you have any questions about these Terms of Use, please contact us at support@cityerrand.com.